The influence of job satisfaction, work environment and quality of work life on organizational citizenship  behavior (OCB) of employees at the office of cooperatives, small and medium enterprises

Wazirman Wazirman; Agung Putra Galo; Ori Saputra; Nopia Zustra

doi:10.32698/01972

The influence of job satisfaction, work environment and quality of work life on organizational citizenship behavior (OCB) of employees at the office of cooperatives, small and medium enterprises

Wazirman Wazirman⁽¹⁾, Agung Putra Galo⁽²⁾, Ori Saputra⁽³⁾, Nopia Zustra⁽⁴⁾,
(1) Sekolah Tinggi Ilmu Ekonomi, Keuangan Perbankan dan Pembangunan, Padang

Indonesia
(2) Sekolah Tinggi Ilmu Ekonomi, Keuangan Perbankan dan Pembangunan, Padang

Indonesia
(3) Sekolah Tinggi Ilmu Ekonomi, Keuangan Perbankan dan Pembangunan, Padang

Indonesia
(4) Sekolah Tinggi Ilmu Ekonomi, Keuangan Perbankan dan Pembangunan, Padang

Indonesia

Corresponding Author

DOI : https://doi.org/10.32698/01972

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Abstract

This study aims to determine the effect of job satisfaction, work environment and quality of work life of Organizational Citizenship Behavior (OCB) employees at the Department of Cooperatives, Small and Medium Enterprises, Sungai Penuh City. This study uses a quantitative research type method, where the sampling technique uses a total sampling technique, with a total sample of 55 employees of the Department of Cooperatives, Small and Medium Enterprises in Sungai Penuh City. The analysis technique is multiple regression analysis. The results of this study are either partially or simultaneously, job satisfaction, work environment and quality of work life have a positive and significant effect on Organizational Citizenship Behavior (OCB) employees at the Department of Cooperatives, Small and Medium Enterprises, Sungai Penuh City. The magnitude of the influence is 64.4%, while the remaining factors are 35.6%. Influence by other parties not examined in this study.

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